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Land That Job: Part One, The Resume
If you have decided that working in a call center is
the right career path for you, you should realize that
you are not alone. The U.S. Department of Labor reported
in 2006 that more than 385,000 workers across America
find employment in call centers. How can you stand out
from the crowd and secure the job of your choosing?
The first step of landing your dream job is to build
a great customer service resume. A well-written resume
is a golden ticket to an interview. It forms a favorable
impression of you in the minds of your future employers
before you ever meet face-to-face. Resume writing is
not rocket science, but surprisingly few spend the time
or energy to make their resumes stand out. Sadly, many
otherwise young and bright individuals fall into traps
that lead straight to the rejection pile. The following
pointers will guide you around these pitfalls and into
the employer’s office.
As you draw up an outline of your work history, look
for the skills you have acquired that relate to your
desired position. In the meantime, research the companies
you intend to interview for. (Most companies have a
website you can visit for basic information, and some
have pamphlets in their reception offices. It is also
a good idea to familiarize yourself with the products
and services offered by the company.) You will want
to tailor your resume to highlight your skills relative
to the job requirements of your desired position.
As you detail your past performance in the Work History
section of your resume, resist the temptation to exaggerate
or lie. A customer service employee is one of trust.
Even if you score an interview using a dishonest resume,
you will surely be revealed when talking to experts.
Do not omit on your resume jobs you have held but which
did not work out ideally, as these will likely show
up if the employer runs a background check on you. At
the very least this will raise questions about your
background. At most, you can be fired for withholding
the information after you are hired.
After you have written up your resume, it is essential
to go back over it with a black marker. Eliminate all
the fluff and busy words. On average, a recruiter will
spend ten seconds or less looking at your resume. It
should be no longer than one page. Keep your information
concise and to the point. From arm’s length it
should look neat, with a balance between space and text.
Process your resume on a computer, laser printed on
good quality white paper. (Resist the urge to fancy
it up!) Ask someone who is detail-oriented to go over
the document, checking your spelling and grammar. Read
it aloud once just paying attention to the verb tense,
and make sure it is consistent throughout. Make an inspection
at close range, watching for consistent punctuation
and capitalization. Finally, use a basic font between
size 10-12, and use italics instead of quotation marks.
Last of all, create a cover letter introducing yourself
and your resume. In the letter, point out what qualifies
you for the job opening and give your contact information.
Keep the letter to no more than two paragraphs. Deliver
the letter and resume in person, if at all possible,
remembering to look the part even on this small errand.
Your attention to every small detail will pay off on
this path to landing the job!
Author: Rob Daniels
Rob Daniels comments on Call Centers at Call Center
Depot http://www.call-center-depot.com and develops
content for Call Center Tools http://www.call-center-tools.com
Keywords :job, employ, employment, find a job, apply
for job, get job, employee, hire, hiring, jobs, call
center, help desk, helpdesk, callcenter, resume, interview,
recruit
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